Privacy Policy

1. Legal Status

We are the controller of the personal data we collect when you use our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and the rights you have under applicable data protection laws, including the GDPR where it applies.

Our lawful bases for processing your personal data include:

• performance of our contract with you (for example, to create and manage your account);
• compliance with our legal obligations (for example, identity checks where required by law);
• our legitimate interests (for example, to prevent fraud, enforce our terms, improve services and protect security); and
• your consent where requested (for example, for direct marketing communications or certain cookies).

Your rights under data protection laws include the right to access, correct, delete or restrict processing of your personal data, to object to certain processing activities, to withdraw consent and to request data portability where applicable. To exercise these rights, please contact us at Spin Casino. You also have the right to lodge a complaint with a supervisory authority.

2. Registration and Login Process

When you register an account we collect the personal data necessary to create and operate that account. Typical information collected during registration and login includes:

• full name, date of birth and contact details (email address, phone number);
• address or other proof of identity when verification is required; and
• credentials you create for login (such as username and password).

We use this information to verify your identity, confirm you meet minimum age requirements, secure your account and communicate with you about your account activity. We may ask you to provide identity documents if required for verification or compliance purposes. We will keep such documents only for as long as is necessary to meet legal or regulatory obligations and to protect the safety and integrity of accounts.

You are responsible for keeping your login details secure. If you suspect unauthorised access to your account, contact us immediately at Spin Casino.

3. Games and Software Providers

To provide the services you access on our platform we process data related to your gameplay and preferences. This may include:

• account identifiers and pseudonymous session data needed to present and track gameplay;
• technical information such as device type, browser and connection data used to deliver the gaming experience; and
• activity logs kept for customer support, dispute resolution and integrity checks.

We may share the minimum necessary data with third-party technology and software providers so they can deliver their services (for example, to enable a particular game or feature). We require such providers to process data only on our instructions and to maintain appropriate security safeguards.

4. Bonuses and Promotions

If you participate in promotions, we will process information about your eligibility and participation. This processing is used to administer promotions and to ensure compliance with the rules that apply to each promotion.

We may send you marketing communications about offers and promotions where you have given consent or where we have a legitimate interest and you have not opted out. You can opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting Spin Casino.

5. VIP and Loyalty Program

Where we operate loyalty or VIP programmes, we process data to track points, status and rewards. Data processed for these purposes may include:

• account activity and programme participation history;
• tier and points balances; and
• communications and preferences related to your membership.

We use this information to administer the programme, communicate benefits and improve the service. You can request details of the data we hold about your membership and ask for changes where appropriate.

6. Payment Methods and Banking Terms

Some services and account features require us to process identity and verification information. When we receive data from third-party providers necessary to confirm or manage your account and identity, we treat that data as personal data covered by this Privacy Policy.

We limit access to identity and verification data to authorised personnel and service providers, and we retain it only as long as necessary for compliance, verification and legal record-keeping purposes.

7. Key Terms and Conditions

The way we use your personal data is also governed by our terms and policies. We may process personal data to:

• enforce our terms and detect or prevent abuse, fraud or other harmful activity;
• investigate and resolve disputes or complaints; and
• maintain records required by law or regulation.

We may restrict or suspend accounts where evidence of misuse or fraud exists; such actions are taken to protect our users and services. Information about such actions and related evidence may be processed and retained to the extent necessary for enforcement and defence of legal claims.

8. Mobile and Technical Features

When you access our services from a mobile device or web browser we collect technical data to ensure the service works correctly. This may include:

• IP address, device and browser type;
• operating system and software versions;
• log files and error reports; and
• cookies and similar technologies to store preferences and session identifiers.

Cookies help provide and improve our services. You can control cookie settings through your browser, but disabling certain cookies may affect functionality. We also use local storage and similar browser features to preserve user preferences on mobile devices.

9. Security and Fair Play

We take the security of your personal data seriously. We implement industry-standard measures to protect data in our care, including access controls, monitoring and encryption of data in transit where appropriate.

We maintain logs and records that help confirm the integrity and fairness of play and to investigate any disputes. Access to these records is limited to authorised staff and service providers who need it to perform their duties.

In the event of a personal data breach that affects your rights and freedoms, we will take steps required by law to investigate, contain and notify you and the relevant supervisory authority where applicable.

10. Responsible Gambling Features

We process personal data to support responsible use of our services. This includes:

• managing account limits, session reminders and other tools you may choose to use;
• handling self-exclusion requests and other protective measures; and
• providing information and referrals to support organisations if requested.

We retain records of responsible-gambling settings and decisions so we can respect your choices and comply with any legal obligations. If you request that we share information with a support organisation, we will do so only with your consent unless disclosure is required by law.

11. Advantages and Disadvantages

We aim to give you control, transparency and protection regarding your personal data. Advantages of our approach include clear rights to access and correct your data, tools to manage communications and safeguards intended to protect your information.

Limitations may arise because certain data must be retained to comply with legal obligations, to maintain account security or to resolve disputes. Where retention is necessary, we limit access and apply appropriate safeguards.

12. General Casino Information

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us at. We will respond to requests in line with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our processing activities or legal obligations. We will publish the updated policy and, where required, obtain your consent for material changes.

Languages: Our services and this Privacy Policy are available in English. For questions in other languages, please contact us and we will assist where we can.